Sam Walton

There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.

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If you love your work, you'll be out there every day trying to do it the best you possibly can, and pretty soon everybody around will catch the passion from you - like a fever.

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Nothing else can quite substitute for a few well-chosen, well-timed, sincere words of praise. They're absolutely free and worth a fortune.

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Swim upstream. Go the other way. Ignore the conventional wisdom.

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Outstanding leaders go out of their way to boost the self-esteem of their personnel. If people believe in themselves, it's amazing what they can accomplish.

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The way management treats associates is exactly how the associates will treat the customers.

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I learned this early on in the variety business: You've got to give folks responsibility, you've got to trust them, and then you've got to check on them.

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We let folks know we're interested in them and that they're vital to us. cause they are.

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Each Wal-Mart store should reflect the values of its customers and support the vision they hold for their community.

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I don't know what would have happened to Wal-Mart if we had laid low and never stirred up the competition. My guess is that we would have remained a strictly regional operator.

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I probably have traveled and walked into more variety stores than anybody in America.

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Share your profits with all your associates, and treat them as partners. In turn, they will treat you as a partner, and together you will all perform beyond your wildest expectations.

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We're all working together; that's the secret.

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High expectations are the key to everything.

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Quotes by Sam Walton